Shipping & Tracking


Shipping Time

The average shipping time for an order, from when it is ordered on the website to when it is delivered to your hands, is 48 working hours.


We remind you that your package is 100% insured. In case it does not arrive or arrives damaged, replacement or refund is ALWAYS provided, depending on the case. To learn about the procedures for knowing the Right of Withdrawal and requesting a refund, consult our Right of Withdrawal and Refund page.

Processing Time

Your order will be processed and shipped within 24 working hours. If you do not receive shipping confirmation within that time, please contact us immediately at the email address.


You will receive tracking as soon as it is available, usually within 24 working hours. If you do not receive it, please contact us.

Failed Deliveries

Failed deliveries remain in the courier’s warehouse in your city. If you do not arrange for pick-up, they will return to our warehouses after 10 days in storage.

If the tracking code indicates the package as “delivered” or “delivery failed,” remember to contact the courier to arrange for a new delivery date or to pick it up in person.

If there are further issues or the package is returned to the sender at times other than those indicated above, please contact us.

Delivery Delays

If for any reason your package does not reach its destination after 14 working days from your order, please contact us immediately.

Based on the status of your tracking code, we may proceed to immediately send a new order.

If the previously ordered package also arrives at your address, you can keep both the first shipment and the replacement shipment.

If for any reason your order does not arrive after 30 days from the day it was placed (and if a new order has not been agreed upon with the Oneprime team), we will instantly proceed with the refund as indicated in the conditions of the Right of Withdrawal and Refund page.

If the new package arrives late, you can still keep both the item and the refund.

Note: The refund request must be made after 30 days from the order but always and in any case before receiving the package. If the package is received after 60 days and a refund has been requested after receiving it, you will need to follow the normal procedure, which can be consulted on the Right of Withdrawal and Refund page.

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